{"id":10315,"date":"2022-10-18T10:53:39","date_gmt":"2022-10-18T05:23:39","guid":{"rendered":"https:\/\/www.providencecollegecalicut.ac.in\/?page_id=10315"},"modified":"2023-01-04T15:19:27","modified_gmt":"2023-01-04T09:49:27","slug":"grievance-redressal-cell","status":"publish","type":"page","link":"https:\/\/www.providencecollegecalicut.ac.in\/ml\/grievance-redressal-cell\/","title":{"rendered":"Grievance Redressal Cell"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:10px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>The institution has a transparent mechanism carried out by the Grievance Redressal Committee (GRC) for the timely redressal of grievances raised by students from time to time. The GRC is constituted in accordance with the UGC Regulations, 2018 aimed at addressing and effectively resolving grievances of students. The GRC of the college practically functions at two levels:<\/p>\n<ol>\n<li><b><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: 17px; font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\" data-fusion-font=\"true\">Institutional Grievance Redressal Committee (IGRC)<\/span><\/b><\/li>\n<li><b><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: 17px; font-style: var(--body_typography-font-style,normal); letter-spacing: var(--body_typography-letter-spacing);\" data-fusion-font=\"true\">Department Grievance Redressal Committee (DGRC)<\/span><\/b><\/li>\n<\/ol>\n<ol>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-column-inner-bg-wrapper fusion-column-liftup-border\" style=\"--awb-padding-top:30px;--awb-padding-left:30px;--awb-inner-bg-size:cover;--awb-border-color:var(--awb-color4);--awb-inner-border-color:var(--awb-color4);--awb-border-top:1px;--awb-inner-border-top:1px;--awb-border-right:1px;--awb-inner-border-right:1px;--awb-border-bottom:1px;--awb-inner-border-bottom:1px;--awb-border-left:1px;--awb-inner-border-left:1px;--awb-border-style:solid;--awb-inner-border-style:solid;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><span class=\"fusion-column-inner-bg hover-type-liftup\"><span class=\"fusion-column-anchor\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/span><\/span><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:capitalize;--fontSize:34;line-height:var(--awb-typography1-line-height);\">IGRC<\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">Complaints not related to departments and grievances not resolved at the DGRC will be referred to the IGRC which comprises the following members:<\/span><\/p>\n<ol>\n<li>\u0d2a\u0d4d\u0d30\u0d3f\u0d7b\u0d38\u0d3f\u0d2a\u0d4d\u0d2a\u0d3e\u0d7e<\/li>\n<li>Staff Advisor to the Student Union<\/li>\n<li>Senior Faculty<\/li>\n<li>Student Representative<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-column-inner-bg-wrapper fusion-column-liftup-border\" style=\"--awb-padding-top:24px;--awb-padding-right:30px;--awb-padding-left:30px;--awb-inner-bg-size:cover;--awb-border-color:var(--awb-color4);--awb-inner-border-color:var(--awb-color4);--awb-border-top:1px;--awb-inner-border-top:1px;--awb-border-right:1px;--awb-inner-border-right:1px;--awb-border-bottom:1px;--awb-inner-border-bottom:1px;--awb-border-left:1px;--awb-inner-border-left:1px;--awb-border-style:solid;--awb-inner-border-style:solid;--awb-width-large:100%;--awb-margin-top-large:30px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><span class=\"fusion-column-inner-bg hover-type-liftup\"><span class=\"fusion-column-anchor\"><span class=\"fusion-column-inner-bg-image\"><\/span><\/span><\/span><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:capitalize;--fontSize:34;line-height:var(--awb-typography1-line-height);\">dGRC<\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p>Complaints related to academic, non-academic, personal and the like, <span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">students are likely to have anytime during their course on the campus, will be <\/span><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">directly addressed by the departments concerned through the DGRC of the <\/span><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">department. Grievances pertaining to the general functioning of the college <\/span><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">and those which fail to be resolved at the level of DGRC will be immediately <\/span><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">forwarded to the IGRC. The grievances shall be brought before the tutor <\/span><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">concerned or any other faculty for that matter, and the same will be <\/span><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">forwarded to the DGRC which comprises the following members:<\/span><\/p>\n<ol>\n<li>The Head of the Department<\/li>\n<li>Staff Coordinator<\/li>\n<li>Association Secretary<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">The Grievance Redressal Committees follow the principle of natural justice <span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">while deciding on the grievances and take timely action to the benefit of the <\/span><span style=\"text-align: justify; background-color: rgba(255, 255, 255, 0);\">students<span style=\"color: rgba(0, 0, 0, 0); font-family: var(--body_typography-font-family);\"><span style=\"font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\"> <span style=\"color: var(--awb-color8);\">ensuring emotional and moral support from the part of the<\/span> <\/span><\/span><\/span><span style=\"text-align: justify; color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); background-color: rgba(255, 255, 255, 0);\">Institution. The individual departments are allowed the freedom to choose <\/span><span style=\"text-align: justify; color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); background-color: rgba(255, 255, 255, 0);\">their modus operandi in resolving grievances in consultation with the IGRC. <\/span><span style=\"text-align: justify; color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); background-color: rgba(255, 255, 255, 0);\">The online grievance portal in the College website provides a grievance form <\/span><span style=\"text-align: justify; color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); background-color: rgba(255, 255, 255, 0);\">by way of which students can lodge their grievances, if required, directly to <\/span><span style=\"text-align: justify; color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); background-color: rgba(255, 255, 255, 0);\">the IGRC. Also, they can make an appeal to any of the faculty on the campus <\/span><span style=\"text-align: justify; color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); background-color: rgba(255, 255, 255, 0);\">they feel comfortable with, and the same will be brought to the notice of the <\/span><span style=\"text-align: justify; color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); background-color: rgba(255, 255, 255, 0);\">DGRC\/IGRC as the case may be without delay. Transparency in handling <\/span><span style=\"text-align: justify; color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); background-color: rgba(255, 255, 255, 0);\">each grievance will be strictly maintained. Nonetheless, the GRCs guarantee <\/span><span style=\"text-align: justify; color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); background-color: rgba(255, 255, 255, 0);\"><span style=\"color: rgba(0, 0, 0, 0); font-family: var(--body_typography-font-family);\"><span style=\"font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\"><span style=\"color: var(--awb-color8);\">confidentiality as the case may be to protect individual integrity and<\/span> <\/span><\/span>honor <\/span><span style=\"text-align: justify; color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing); background-color: rgba(255, 255, 255, 0);\">of the aggrieved.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:10px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"width:calc(100%);\" target=\"_self\" href=\"\/wp-content\/uploads\/2022\/11\/GRC-Minutes.pdf\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">IGRC MINUTES<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:10px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"width:calc(100%);\" target=\"_self\" href=\"\/wp-content\/uploads\/2023\/01\/IGRC-GRIEVANCE-REDRESSAL-2017-2022-report.pdf\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">IGRC REPORTS<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:10px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" style=\"width:calc(100%);\" target=\"_self\" href=\"\/wp-content\/uploads\/2023\/01\/DGRC-merged-Report.pdf\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">DGRC MINUTES &amp; REPORTS<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-10315","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.providencecollegecalicut.ac.in\/ml\/wp-json\/wp\/v2\/pages\/10315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.providencecollegecalicut.ac.in\/ml\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.providencecollegecalicut.ac.in\/ml\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.providencecollegecalicut.ac.in\/ml\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.providencecollegecalicut.ac.in\/ml\/wp-json\/wp\/v2\/comments?post=10315"}],"version-history":[{"count":0,"href":"https:\/\/www.providencecollegecalicut.ac.in\/ml\/wp-json\/wp\/v2\/pages\/10315\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.providencecollegecalicut.ac.in\/ml\/wp-json\/wp\/v2\/media?parent=10315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}